Case studies

Improving patient experience

Around 11,000 people a month contact Kent Community NHS Foundation Trust and a project is under way to improve their experience. The Patient Experience Improvement Plan is set to revamp the way patients, GPs and the wider community interact with us by phone and email. Leading the project is Charlotte Herbert, Urgent Care Operations Manager, […]

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Quality improvement helping with procurement

Case studies

Ambrose Nwodoh has nearly completed his QSIR Practitioners course and already has a quality improvement project planned. He is aiming to use the quality improvement tools and techniques to help in the procurement of a new electronic patient records system. Ambrose, a Community Information System (CIS) trainer, said: “The QSIR course has been wonderful. I’ve

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