For help and support with quality improvement  – get in touch with one of our quality improvement leads.

Quality Improvement

Kent Community Health NHS Foundation Trust
The Oast, Hermitage Court
Hermitage Lane
Kent ME 16 9NT

Our team

See who's involved in Quality Improvement at Kent Community Health NHS Foundation Trust.

Sarah Phillips

Sarah Phillips

Medical Director
Sarah is the executive lead for quality improvement. As Sarah is a quality, service improvement and redesign (QSIR) faculty member she helps to deliver the quality improvement training.

Sarah works internally and externally to encourage the use of quality improvement methods to continuously improve the quality of our services and the working environment for staff.
Katie Ring

Katie Ring

Head of Quality, Governance and Professional Services for Specialist and Elective services
Katie is responsible for monitoring quality across these services and for providing assurance against quality measures. Katie is a fully qualified QSIR teaching faculty associate and part of the Quality Strategy Implementation Group (QSIG) which supports KCHFT’s quality improvement programme.

She originally qualified as a podiatrist in 2004 and worked in various roles within KCHFT’s podiatry team before moving to a wider role covering all specialist and elective services.
Kayleigh Hartshorn

Kayleigh Hartshorn

Quality Improvement Advisor
Kayleigh began her career in the forensic industry as a scientist and later trained as an expert witness in DNA evidence. It was within the forensic industry that Kayleigh learnt about lean methodologies, which she actively practised to lead various quality incident investigations and continuous improvement projects.

An example of a quality improvement project Kayleigh managed in her previous employment, includes the mapping and removal of waste from a bespoke DNA processing line, which led to the improvement in compliance to contractual turnaround times by an average of 70%.

Kayleigh provides advice and support to QSIR practitioners across Kent Community Health Foundation Trust who need assistance using their new skills to achieve measurable and sustainable improvement from QI projects.
Natalie Parkinson

Natalie Parkinson

Assistant Director, Business Development and Service Improvement
Natalie's portfolio includes supporting all services across the trust geography and implementing quality improvement.

Natalie supports the Commissioning for Quality and Innovation (CQUIN) programme and the Cost Improvement Programme (CIP) as well as Primary Care Networks, business planning and service improvement.

She is a fully qualified QSIR teaching faculty associate and part of the Quality Strategy Implementation Group (QSIG) which supports the quality improvement programme throughout the trust.

Natalie has worked in the NHS for the last 11 years covering roles in performance, system management, programme management and in the commercial team. Previously she worked in the rail industry, firstly at Eurotunnel and then as part of the Network Rail High Speed maintenance team.

Amanda O'Neill

Head of Quality, Governance and Professional Standards West Kent
Amanda is a Head of Quality, Governance and Professional Standards West Kent. Amanda has a background as a Specialist Practitioner- District Nursing and has worked in various community trusts for many years as a district nurse and community matron. She has held several head of clinical services posts, covering a wide range of nursing, therapy, community, inpatient and outpatient settings and has a MSc in Human Resource Management. Since becoming involved in quality improvement Amanda has become a QSIR college associate faculty member. She is passionate about improving the quality of care for patients and the experience in work for colleagues.
QI advisor Donna Osborn

Donna Osborn

QI Adviser
Donna is one of our QI advisers. Please contact Donna for help and support with your QI project. Donna is also a specialist physiotherapist in pelvic health and lymphoedema. She is passionate about quality, efficiency and effectiveness in healthcare.
Jane Barlow

Jane Barlow

Media and Communications Officer
Jane looks after media and communications for the quality improvement (QI) team at Kent Community Health NHS Foundation Trust (KCHFT).

Jane writes case studies about QI projects taking place across the trust, looks after the QI website and the QI Twitter profile.

She was a journalist for 18 years, working for local and national newspapers and magazines. She has worked in media and communications roles in the public, private and charity sectors. Jane is a member of the Q Community and is working towards her QSIR qualification.
Sarah Donovan head of quality improvement

Sarah Donovan

Head of Service Improvement
Sarah is our Head of Service Improvement and leads the QI team.
Dawn Nortman

Dawn Nortman

Head of Clinical Audit and Research
Dawn began her career with the NHS in research management and was later a manager and scientific advisor of two local research ethics committees. Since then Dawn has provided leadership around clinical audit in community services, the acute sector and mental health over a broad range of specialties.

She is a member of the South East Clinical Effectiveness Network (SECEN) and a former Chair of the North London Clinical Audit Network (NLCAN) and has a Postgraduate Certificate in Clinical Audit.

Dawn is accredited as an associate member of NHS Improvement’s Quality Service Improvement and Redesign (QSIR) teaching faculty and works as part of a strategic group within KCHFT to teach the QSIR programme.
Hilary Ife

Hilary Ife

QI Information Analyst
Hilary is a quality improvement (QI) information analyst for the trust. He is responsible for providing analytical support and specialist quality improvement guidance and information to the Business Development and Service Improvement teams. Previously Hilary worked as a data analyst for a music manufacturing and a special packaging company in central London.
Chiara quality improvement coordinator


Quality Improvement Support Co-ordinator
Chiara has worked in quality improvement in both the private and charity sectors. Her experience has included supporting large scale agile and lean projects being delivered to the BBC. Chiara supports the quality improvement team at Kent Community Health NHS Foundation Trust. Her role includes helping to make sure training courses run smoothly and assisting with QI inquiries.