Support For help and support with quality improvement – get in touch with one of our quality improvement leads. 01622 211989 firstname.lastname@example.org Quality Improvement Kent Community Health NHS Foundation TrustThe Oast, Hermitage Court Hermitage LaneMaidstoneKent ME 16 9NT Our team See who's involved in Quality Improvement at Kent Community Health NHS Foundation Trust. Sarah PhillipsMedical Director Sarah is the executive lead for quality improvement. As Sarah is a quality, service improvement and redesign (QSIR) faculty member she helps to deliver the quality improvement training. Sarah works internally and externally to encourage the use of quality improvement methods to continuously improve the quality of our services and the working environment for staff. Katie RingHead of Quality, Governance and Professional Services for Specialist and Elective services Katie is responsible for monitoring quality across these services and for providing assurance against quality measures. Katie is a fully qualified QSIR teaching faculty associate and part of the Quality Strategy Implementation Group (QSIG) which supports KCHFT’s quality improvement programme. She originally qualified as a podiatrist in 2004 and worked in various roles within KCHFT’s podiatry team before moving to a wider role covering all specialist and elective services. Kayleigh HartshornQuality Improvement Advisor Kayleigh began her career in the forensic industry as a scientist and later trained as an expert witness in DNA evidence. It was within the forensic industry that Kayleigh learnt about lean methodologies, which she actively practised to lead various quality incident investigations and continuous improvement projects. An example of a quality improvement project Kayleigh managed in her previous employment, includes the mapping and removal of waste from a bespoke DNA processing line, which led to the improvement in compliance to contractual turnaround times by an average of 70%. Kayleigh provides advice and support to QSIR practitioners across Kent Community Health Foundation Trust who need assistance using their new skills to achieve measurable and sustainable improvement from QI projects. Jane BarlowMedia and Communications Officer Jane looks after media and communications for the quality improvement (QI) team at Kent Community Health NHS Foundation Trust (KCHFT). Jane writes case studies about QI projects taking place across the trust, looks after the QI website and the QI Twitter profile. She was a journalist for 18 years, working for local and national newspapers and magazines. She has worked in media and communications roles in the public, private and charity sectors. Jane is a member of the Q Community and is working towards her QSIR qualification. Natalie ParkinsonAssistant Director, Business Development and Service Improvement Natalie's portfolio includes supporting all services across the trust geography and implementing quality improvement. Natalie supports the Commissioning for Quality and Innovation (CQUIN) programme and the Cost Improvement Programme (CIP) as well as Primary Care Networks, business planning and service improvement. She is a fully qualified QSIR teaching faculty associate and part of the Quality Strategy Implementation Group (QSIG) which supports the quality improvement programme throughout the trust. Natalie has worked in the NHS for the last 11 years covering roles in performance, system management, programme management and in the commercial team. Previously she worked in the rail industry, firstly at Eurotunnel and then as part of the Network Rail High Speed maintenance team. Amanda O'NeillHead of Quality, Governance and Professional Standards West Kent Amanda is a Head of Quality, Governance and Professional Standards West Kent. Amanda has a background as a Specialist Practitioner- District Nursing and has worked in various community trusts for many years as a district nurse and community matron. She has held several head of clinical services posts, covering a wide range of nursing, therapy, community, inpatient and outpatient settings and has a MSc in Human Resource Management. Since becoming involved in quality improvement Amanda has become a QSIR college associate faculty member. She is passionate about improving the quality of care for patients and the experience in work for colleagues. Jacquie O'SheaQuality Improvement Advisor Jacquie O’Shea Jacquie first joined the NHS in 2001 as a clinical effectiveness facilitator and later worked in safety of medicines with the Medicines and Healthcare products regulatory agency. She returned to the NHS as a quality and patient safety facilitator and has worked as a commissioner, most recently with Horsham and Mid Sussex Clinical Commissioning Group (CCG). Jacquie has also worked in research, in areas including biotechnology, cardiology, stroke and Alzheimer’s Disease. Julie AbberleyQuality Improvement Co-ordinator Julie is the Quality Improvement Coordinator for quality improvement for East Kent Adult Clinical Services. She provides support and guidance for clinical services, assisting them with Life QI and making sure projects in east Kent are kept on track. She is committed to sharing with teams the benefits of using QI and the QI tools and encouraging them to make positive changes. Previously Julie worked with the trust’s community nursing teams in the Canterbury area. She has worked in administrative roles in the private, education and health sectors and brings with her a wealth of administrative experience and has been successful introducing guidance documents, improvement processes and changes in these sectors to develop her colleagues and their working practices. She is a QSIR Practitioner, a member of the Q Community and is passionate about quality improvement being driven from the frontline. Sarah DonovanHead of Service Improvement Sarah is our Head of Service Improvement and leads the QI team. Dawn NortmanHead of Clinical Audit and Research Dawn began her career with the NHS in research management and was later a manager and scientific advisor of two local research ethics committees. Since then Dawn has provided leadership around clinical audit in community services, the acute sector and mental health over a broad range of specialties. She is a member of the South East Clinical Effectiveness Network (SECEN) and a former Chair of the North London Clinical Audit Network (NLCAN) and has a Postgraduate Certificate in Clinical Audit. Dawn is accredited as an associate member of NHS Improvement’s Quality Service Improvement and Redesign (QSIR) teaching faculty and works as part of a strategic group within KCHFT to teach the QSIR programme. Hilary IfeQI Information Analyst Hilary is a quality improvement (QI) information analyst for the trust. He is responsible for providing analytical support and specialist quality improvement guidance and information to the Business Development and Service Improvement teams. Previously Hilary worked as a data analyst for a music manufacturing and a special packaging company in central London. ChiaraQuality Improvement Support Co-ordinator Chiara has worked in quality improvement in both the private and charity sectors. Her experience has included supporting large scale agile and lean projects being delivered to the BBC. Chiara supports the quality improvement team at Kent Community Health NHS Foundation Trust. Her role includes helping to make sure training courses run smoothly and assisting with QI inquiries.