For help and support with quality improvement  – get in touch with one of our quality improvement leads.

Quality Improvement

Kent Community Health NHS Foundation Trust
The Oast, Hermitage Court
Hermitage Lane
Kent ME 16 9NT

Our team

See who's involved in Quality Improvement at Kent Community Health NHS Foundation Trust.

Sarah Phillips

Sarah Phillips

Medical Director
Sarah is the executive lead for quality improvement. As Sarah is a quality, service improvement and redesign (QSIR) faculty member she helps to deliver the quality improvement training.

Sarah works internally and externally to encourage the use of quality improvement methods to continuously improve the quality of our services and the working environment for staff.
Dawn Nortman

Dawn Nortman

Head of Clinical Audit and Research
Dawn began her career with the NHS in research management and was later a manager and scientific advisor of two local research ethics committees. Since then Dawn has provided leadership around clinical audit in community services, the acute sector and mental health over a broad range of specialties.

She is a member of the South East Clinical Effectiveness Network (SECEN) and a former Chair of the North London Clinical Audit Network (NLCAN) and has a Postgraduate Certificate in Clinical Audit.

Dawn is accredited as an associate member of NHS Improvement’s Quality Service Improvement and Redesign (QSIR) teaching faculty and works as part of a strategic group within KCHFT to teach the QSIR programme.
Katie Ring

Katie Ring

Head of Quality, Governance and Professional Services for Specialist and Elective services
Katie is responsible for monitoring quality across these services and for providing assurance against quality measures. Katie is a fully qualified QSIR teaching faculty associate and part of the Quality Strategy Implementation Group (QSIG) which supports KCHFT’s quality improvement programme.

She originally qualified as a podiatrist in 2004 and worked in various roles within KCHFT’s podiatry team before moving to a wider role covering all specialist and elective services.
Jacquie OShea quality improvement advisor

Jacquie O'Shea

Quality Improvement Advisor
Jacquie O’Shea Jacquie first joined the NHS in 2001 as a clinical effectiveness facilitator and later worked in safety of medicines with the Medicines and Healthcare products regulatory agency. She returned to the NHS as a quality and patient safety facilitator and has worked as a commissioner, most recently with Horsham and Mid Sussex Clinical Commissioning Group (CCG). Jacquie has also worked in research, in areas including biotechnology, cardiology, stroke and Alzheimer’s Disease.
Jane Barlow

Jane Barlow

Media and Communications Officer
Jane looks after media and communications for the quality improvement (QI) team at Kent Community Health NHS Foundation Trust (KCHFT).

Jane writes case studies about QI projects taking place across the trust, looks after the QI website and the QI Twitter profile.

She was a journalist for 18 years, working for local and national newspapers and magazines. She has worked in media and communications roles in the public, private and charity sectors.
Natalie Parkinson

Natalie Parkinson

Assistant Director, Business Development and Service Improvement
Natalie's portfolio includes supporting all services across the trust geography and implementing quality improvement.

Natalie supports the Commissioning for Quality and Innovation (CQUIN) programme and the Cost Improvement Programme (CIP) as well as Primary Care Networks, business planning and service improvement.

She is a fully qualified QSIR teaching faculty associate and part of the Quality Strategy Implementation Group (QSIG) which supports the quality improvement programme throughout the trust.

Natalie has worked in the NHS for the last 11 years covering roles in performance, system management, programme management and in the commercial team. Previously she worked in the rail industry, firstly at Eurotunnel and then as part of the Network Rail High Speed maintenance team.
Kayleigh Hartshorn

Kayleigh Hartshorn

Quality Improvement Advisor
Kayleigh began her career in the forensic industry as a scientist and later trained as an expert witness in DNA evidence. It was within the forensic industry that Kayleigh learnt about lean methodologies, which she actively practised to lead various quality incident investigations and continuous improvement projects.

An example of a quality improvement project Kayleigh managed in her previous employment, includes the mapping and removal of waste from a bespoke DNA processing line, which led to the improvement in compliance to contractual turnaround times by an average of 70%.

Kayleigh provides advice and support to QSIR practitioners across Kent Community Health Foundation Trust who need assistance using their new skills to achieve measurable and sustainable improvement from QI projects.
Chiara quality improvement coordinator


Quality Improvement Support Co-ordinator
Chiara has worked in quality improvement in both the private and charity sectors. Her experience has included supporting large scale agile and lean projects being delivered to the BBC. Chiara supports the quality improvement team at Kent Community Health NHS Foundation Trust. Her role includes helping to make sure training courses run smoothly and assisting with QI inquiries.
Sarah Donovan head of quality improvement

Sarah Donovan

Head of Service Improvement
Sarah started her career in the international sales department of a book publisher, doing administration. Later she moved to Kent and worked as a Personal Assistant and in sales with a paper manufacturer.

She joined what was West Kent Community Health as a business manager for the Chief Executive. Sarah then became a LEAN programme manager and worked on transformation and service improvement.

Sarah has worked for the NHS for more than 10 years. She is a QSIR faculty associate.
Amanda smaller

Amanda O’Neill

Head of Quality, Governance and Professional Standards for West Kent
Amanda has a background as a specialist practitioner in district nursing. She worked in various community trusts for many years as a district nurse and community matron. She has held several head of clinical services posts covering a wide range of nursing, therapy, community, inpatient and outpatient settings and has a Master of Science degree in Human Resource Management. Amanda is a QSIR college associate faculty member and passionate about improving the quality of care for patients and the experience in work for colleagues.
SaraJane Poole

SaraJane Poole

Head of Quality, Governance and Professional Standards for Children and Young People and Health Improvement
SaraJane is a fully qualified QSIR teaching faculty associate and part of the Quality Strategy Implementation Group (QSIG) at Kent Community Health NHS Foundation Trust, which supports the quality improvement programme throughout the organisation.
Hilary Ife

Hilary Ife

Quality Improvement Information Analyst
With more than five years of experience in data analysis and reporting, Hilary joined the Business Development team at Kent Community Health NHS Foundation Trust (KCHFT) as a Quality Improvement (QI) Information Analyst. His job includes finding gaps in information and data sets, interpreting complex data, putting systems in place to measure data and report findings. Previously Hilary has worked in the music, market research and financial industries.
Julie Abberley quality improvement east Kent

Julie Abberley

Quality Improvement Co-ordinator
Julie is the Quality Improvement Coordinator for east Kent Adult Clinical Services. She provides support and guidance for clinical services assisting them with Life QI and ensuring that projects in east Kent are kept on track.

She worked with community nursing teams in Canterbury before moving into her current role. She has worked in administrative roles in the private, education and health sectors.

Julie is a QSIR Practitioner, a member of the Q Community and is passionate about quality improvement being driven from the frontline.

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