For help and support with quality improvement  – get in touch with one of our quality improvement leads.

Quality Improvement

Kent Community Health NHS Foundation Trust
The Oast, Hermitage Court
Hermitage Lane
Kent ME 16 9NT

Our team

See who's involved in Quality Improvement at Kent Community Health NHS Foundation Trust.

Sarah Phillips

Sarah Phillips

Medical Director
Sarah is the executive lead for quality improvement at Kent Community Health NHS Foundation Trsut (KCHFT) As Sarah is a quality, service improvement and redesign (QSIR) faculty member she helps to deliver the quality improvement training.

Sarah works internally and externally to encourage the use of quality improvement (QI) methods to continuously improve the quality of our services and the working environment for staff.

Sarah is also the trust's Medical Director and a member of the national Q Community.
Katie Ring

Katie Ring

Head of Quality, Governance and Professional Services for Specialist Services and Public Health.
Katie qualified as a Podiatrist in 2004 and, after gaining experience working in London, joined West Kent Primary Care Trust (now part of KCHFT) in 2005. Katie has had various roles at KCHFT and has a MSc in Public Services Management.

Katie's current role is as the Head of Quality, Governance and Professional Standards for Specialist Services and Public Health.

Katie is a fully accredited QSIR teaching faculty associate and part of KCHFT's Quality Strategy Implementation Group (QSIG), which supports the implementation of the trust's quality improvement programme.

Katie is passionate about the drive to improve the quality of the services the trust delivers, for both service users and colleagues and works closely with teams to support the implementation of service driven improvements through the use of QI.
Kayleigh Hartshorn

Kayleigh Hartshorn

Quality Improvement Advisor
Kayleigh began her career as a forensic scientist and expert witness in DNA evidence. It was within the forensic industry that Kayleigh learnt about lean methodologies, which she actively practised to lead various quality incident investigations and continuous improvement projects.

Since joining KCHFT in November 2019, Kayleigh has become a QSIR Practitioner and member of the Q community. She provides advice and guidance to QSIR Practioners and other colleagues and system partners who are interested in running Quality Improvement (QI) projects. She also supports the delivery of QI training across the trust and helps develop QI materials which support colleagues to get the most out of their projects.

Kayleigh is passionate about helping and encouraging others to think differently about what they do, and support them to make the changes they want to see, whilst also evidencing the impact they have made.
Natalie Parkinson

Natalie Parkinson

Assistant Director, Business Development and Service Improvement
Natalie's portfolio includes supporting all services across the trust geography and implementing quality improvement.

Natalie supports the Commissioning for Quality and Innovation (CQUIN) programme and the Cost Improvement Programme (CIP) as well as Primary Care Networks, business planning and service improvement.

She is a fully qualified QSIR teaching faculty associate and part of the Quality Strategy Implementation Group (QSIG) which supports the quality improvement programme throughout the trust. She is also a member of the Q Community.

Natalie has worked in the NHS for the last 11 years covering roles in performance, system management, programme management and in the commercial team. Previously she worked in the rail industry, firstly at Eurotunnel and then as part of the Network Rail High Speed maintenance team.

Amanda O'Neill

Head of Quality, Governance and Professional Standards West Kent
Amanda is a Head of Quality, Governance and Professional Standards West Kent. Amanda has a background as a Specialist Practitioner- District Nursing and has worked in various community trusts for many years as a district nurse and community matron. She has held several head of clinical services posts, covering a wide range of nursing, therapy, community, inpatient and outpatient settings and has a MSc in Human Resource Management. Since becoming involved in quality improvement Amanda has become a QSIR college associate faculty member. She is passionate about improving the quality of care for patients and the experience in work for colleagues.
QI advisor Donna Osborn

Donna Osborn

Quality Improvement Adviser
Donna provides help and support with QI projects. She has a clinical background, being a specialist physiotherapist in pelvic health and lymphoedema. She is passionate about quality, efficiency and effectiveness in healthcare.

Donna qualified as a physiotherapist in 1993. She joined KCHFT in 2007, in a specialist clinical and operational lead role, having worked in both acute and private hospital settings.

She is a QSIR Practitioner and has also completed Prince 2 project management and Good Clinical Practice training. In addition, she has been a principal Investigator on a multi-centre research trial and has presented at national clinical conferences. She is currently in her third year of an MBA in Leadership and Management in Healthcare.

She is passionate about patient and staff involvement in service design and also champions staff wellbeing.

Donna is currently seconded to a post funded by Health Education England, working on Allied Health Professional workforce at KCHFT.
Helen Walker QI Adviser

Helen (Ellie) Walker

Interim Quality Improvement Adviser
Ellie has worked for KCHFT for nearly 19 years and in that time has developed knowledge, skills and expertise in both minor Injuries assessment, diagnosis and management and also in strategic matters such as team, process and change management. Ellie has completed the trust’s leaders and managers course and also a two-year higher apprenticeship in operations management, with an attached level 5 diploma for leaders and managers. This resulted in Ellie gaining theoretical knowledge and practical skills in areas including operational management, project management, managing people, leading people, communication, finance and decision making/problem solving. She was highly commended in the 2020 National Qube Learning Higher Apprentice of the Year Awards. Ellie has a keen interest in service improvement and quality initiatives which drive excellence in patient care.
Jane Barlow

Jane Barlow

Media and Communications Officer
Jane looks after media and communications for the quality improvement (QI) team at KCHFT.

Jane writes case studies about QI projects taking place across the trust, looks after the QI website and the QI Twitter profile. She spreads the word about KCHFT's QI work internally, via the trust intranet and staff newsletters. and externally, issuing news releases which have been picked up by the Health Service Journal, Nursing Times, the Pharmaceutical Journal and others.

She was a journalist for 18 years, working for local and national newspapers and magazines. She has worked in media and communications roles in the public, private and charity sectors.

Jane is a member of the Q Community and is a qualified QSIR Practitioner. She has run two QI projects at the trust in the filed of communications.
Sarah Donovan head of quality improvement

Sarah Donovan

Head of Service Improvement
Sarah is our Head of Service Improvement and leads the QI team at KCHFT.

Sarah is a fully qualified QSIR teaching faculty associate and leads many of the trust QI and QSIR training days.
Dawn Nortman

Dawn Nortman

Head of Clinical Audit and Research
Dawn began her career with the NHS in research management and was later a manager and scientific advisor of two local research ethics committees. Since then Dawn has provided leadership around clinical audit in community services, the acute sector and mental health over a broad range of specialties.

She is a member of the South East Clinical Effectiveness Network (SECEN) and a former Chair of the North London Clinical Audit Network (NLCAN) and has a Postgraduate Certificate in Clinical Audit.

Dawn is accredited as an associate member of NHS Improvement’s Quality Service Improvement and Redesign (QSIR) teaching faculty and works as part of a strategic group within KCHFT to teach the QSIR programme.
Hilary Ife

Hilary Ife

QI Information Analyst
Hilary is a quality improvement (QI) information analyst for the trust. He is responsible for providing analytical support and specialist quality improvement guidance and information to the Business Development and Service Improvement teams. Previously Hilary worked as a data analyst for a music manufacturing and a special packaging company in central London.
Chiara quality improvement coordinator


Quality Improvement Support Co-ordinator
Chiara has worked in quality improvement in both the private and charity sectors. Her experience has included supporting large scale agile and lean projects being delivered to the BBC. Chiara supports the quality improvement team at Kent Community Health NHS Foundation Trust. Her role includes helping to make sure training courses run smoothly and assisting with QI inquiries.