Flash of brilliance reduces waiting list by two weeks

Physiotherapy blitz clinic

Thanks to a flash of brilliance in our physiotherapy team, a patient waiting list has been reduced by two weeks.

To deal with a backlog of patients which had grown during the COVID-19 pandemic, a blitz clinic was held, with the aim of seeing 110 new patients in one day. Patients who had been waiting were contacted and this resulted in 107 being taken off the list, as they no longer needed an appointment. The team booked in 72 patients and there was a do not attend rate of 9 per cent. The result was that patient waiting times were reduced by two weeks.

The blitz clinic was the idea of Hilary Birrell, strategic lead for Integrated Musculoskeletal Services and Vicki Bartholomew, head of service. It was held at The Churchill Centre in Aylesford.

Colleagues who have great ideas, which could be shared, are asked to get in touch with our quality improvement (QI) team and complete a flashes of brilliance template, which can be found here on our QI website.

Our QI Conference 2021 includes a flashes of brilliance competition, along with a project on a page competition, for QI projects which have been started or completed within the past two years.

To find out more please contact the QI team. Find the flashes of brilliance and project on a page templates on our QI website and send completed templates to the QI team by September 17 to enter the competitions.

MSK physiotherapy flash of brilliance