Support
For help and support with quality improvement – get in touch with one of our quality improvement leads.
0300 013 2023
Quality Improvement
Kent Community Health NHS Foundation Trust
Trinity House,
110-12- Upper Pemberton,
Kennington, Ashford
Kent TN25 4AZ
Our team
See who's involved in Quality Improvement at Kent Community Health NHS Foundation Trust.
Joline Healey
Quality Improvement Advisor
Joline began her NHS career in 2009 when she joined an Intermediate Care Team, providing direct frontline support to patients in their homes. She followed this with a series of positions in the Falls Prevention Team, IT Projects and, most recently in Acute Child Health Services, from where she joins us.
Joline, or Jo, is passionate about developing, improving and delivering services which not only meet the demand but also optimize patient experience along the way. With her operational and project management experience, she looks forward to working closely with teams, embedding QI methods across the trust.
Joline, or Jo, is passionate about developing, improving and delivering services which not only meet the demand but also optimize patient experience along the way. With her operational and project management experience, she looks forward to working closely with teams, embedding QI methods across the trust.
Peter Ellis
Junior Quality Improvement Advisor
Peter joined the QI team in 2024.
He joined the trust in 2002 and has worked as a support worker within a community team, an exercise instructor and a team lead.
In 2008 Peter was asked to set up the Postural Stability Falls Team in east Kent. This was successfully completed and in 2012 the team expanded and he became the team lead.
Peter has completed several QI projects, including returning the falls exercise classes to a virtual platform during the Covid-19 pandemic.
He joined the trust in 2002 and has worked as a support worker within a community team, an exercise instructor and a team lead.
In 2008 Peter was asked to set up the Postural Stability Falls Team in east Kent. This was successfully completed and in 2012 the team expanded and he became the team lead.
Peter has completed several QI projects, including returning the falls exercise classes to a virtual platform during the Covid-19 pandemic.
Chris Isherwood
Analyst (advanced)
Our analyst provides support to colleagues with data related queries, including performance, trends, statistical process control (SPC) charts and any other analytical requirements.
Chris has worked for KCHFT for 14 years, joining the trust as an administrator. He has been a data analyst since 2016, having completed various qualifications while in his role. He has worked on many projects relating to business development and service retention.
Chris has worked for KCHFT for 14 years, joining the trust as an administrator. He has been a data analyst since 2016, having completed various qualifications while in his role. He has worked on many projects relating to business development and service retention.
Robyn Shelmerdine
Quality Improvement Advisor
Robyn qualified as a physiotherapist in 2003 and was the clinical lead for Thanet Community Rehabilitation Team (Adults) for 10 years, before her move to the QI team.
She has worked in east Kent her whole career and has been involved in a number of QI projects, including a successful change to the running of a case review meeting in Thanet, increasing quality and saving clinician time for patient visits.
Robyn is part of the South East AHP QI Network.
She is passionate about supporting the adult and pharmacy divisions to see QI as accessible to all, a valuable use of time and, hopefully, enjoyable!
She has worked in east Kent her whole career and has been involved in a number of QI projects, including a successful change to the running of a case review meeting in Thanet, increasing quality and saving clinician time for patient visits.
Robyn is part of the South East AHP QI Network.
She is passionate about supporting the adult and pharmacy divisions to see QI as accessible to all, a valuable use of time and, hopefully, enjoyable!
Jane Barlow
Communications and Media Officer
Jane looks after media and communications for the quality improvement (QI) team at KCHFT.
Jane writes case studies about QI projects taking place across the trust, looks after the QI website and the QI Twitter profile. She spreads the word about KCHFT's QI work internally, via the trust intranet and staff newsletters. and externally, issuing news releases which have been picked up by the Health Service Journal, Nursing Times, the Pharmaceutical Journal and others.
She was a journalist for 18 years, working for local and national newspapers and magazines. She has worked in media and communications roles in the public, private and charity sectors.
Jane is a member of the Q Community and is a qualified QSIR Practitioner. She has run two QI projects at the trust in the field of communications.
Jane writes case studies about QI projects taking place across the trust, looks after the QI website and the QI Twitter profile. She spreads the word about KCHFT's QI work internally, via the trust intranet and staff newsletters. and externally, issuing news releases which have been picked up by the Health Service Journal, Nursing Times, the Pharmaceutical Journal and others.
She was a journalist for 18 years, working for local and national newspapers and magazines. She has worked in media and communications roles in the public, private and charity sectors.
Jane is a member of the Q Community and is a qualified QSIR Practitioner. She has run two QI projects at the trust in the field of communications.
Desré Bean-Engelbrecht
Junior Quality Improvement Advisor
Desré joined the Quality Improvement Team in 2024 and advises individuals and teams on improvement projects.
She started her career in the healthcare sector in 2011, working in primary care as an Associate Practitioner and Research Associate.
Desré joined KCHFT in 2020 working in various teams including NHS Health Checks, Adult Community Nursing and the Engagement Team. Desre has a special interest in improving NHS services and completed a BSc Honours Degree in Public Health and Infectious Disease in 2023.
Desré has worked in east Kent her whole career and has been involved in a number of QI projects, including a successful change to the running of a case review meeting in Thanet, increasing quality and saving clinician time for patient visits.
She started her career in the healthcare sector in 2011, working in primary care as an Associate Practitioner and Research Associate.
Desré joined KCHFT in 2020 working in various teams including NHS Health Checks, Adult Community Nursing and the Engagement Team. Desre has a special interest in improving NHS services and completed a BSc Honours Degree in Public Health and Infectious Disease in 2023.
Desré has worked in east Kent her whole career and has been involved in a number of QI projects, including a successful change to the running of a case review meeting in Thanet, increasing quality and saving clinician time for patient visits.
Aimee Palmer
Quality Improvement Support Co-ordinator
Our Quality Improvement Support Co-ordinator
supports the quality improvement team at Kent Community Health NHS Foundation Trust. The role includes helping to make sure training courses run smoothly and assisting with QI inquiries.
Aimee has worked for the NHS for eight years, initially working in a procurement role at another trust. She joined KCHFT in 2017 and worked in several administrative roles, before joining the QI team in 2023.
Aimee has worked for the NHS for eight years, initially working in a procurement role at another trust. She joined KCHFT in 2017 and worked in several administrative roles, before joining the QI team in 2023.