Please watch our short animation if you would like to know more about process mapping.
Process mapping allows you to create a visual picture of how something currently works, capturing every step.
This can expose areas of duplication, waste, unhelpful variation and unnecessary steps. By involving a range of people who are all involved it helps you to see what works well and what works less well.
This tool can help teams to work together to make improvements.
Process making can be used before making any service changes. It helps give a better understanding of how something currently works.